Terms of Service

1. The agreement

These Terms of Service (“Terms”) are a contract between you and [Legal entity], registered at [Registered address] (“Flufs”, “we”, “us”). They cover the Flufs app for macOS and Windows, the website at fluf.bot, your Flufs account and the cloud features we run, including billing and remote access (together, the “Service”).

By creating an account, downloading or using the Service you agree to these Terms and to our Privacy Policy. If you use Flufs for an organisation, you confirm you can bind it, and “you” includes that organisation.

2. Eligibility and your account

You must be at least 18 years old and able to form a binding contract to use Flufs.

Give us accurate account information and keep your sign-in details secure. You are responsible for activity under your account and on devices you have signed in or paired. Tell us promptly at hello@fluf.bot if you suspect unauthorised use. You can revoke devices and remote access from your account at any time.

3. How Flufs works

Flufs lets you create AI bots, organise them into businesses and teams, give them rules, memory and routines, and let them work in their own browser or, with your permission, on your computer. The bots run on your computer. Your conversations, memory, files and keys are stored there, not on our servers.

Our cloud provides your account, licensing, billing and, on Pro, a relay that connects your phone or browser to your computer. Remote access works while your computer is on, awake and online.

4. Your AI providers

Flufs does not provide AI models. To use it, you connect your own accounts or API keys with providers such as Anthropic, OpenAI, Google, xAI or OpenRouter. You are responsible for:

• Having a valid account with each provider and paying them directly for your usage.
• Complying with each provider's terms, usage policies and limits, including how their subscriptions may be used.
• The content you send to providers and how you use what they return.

We are not responsible for providers' services, outages, limits, pricing changes or outputs. Flufs is independent and not affiliated with or endorsed by Anthropic, OpenAI, Google, xAI, OpenRouter or Telegram. Their names are trademarks of their owners.

5. Plans, trials and billing

Plans

Free includes one business, six bots and the app's features on your computer, with Telegram for one bot. Pro removes those limits and adds web and phone access and Telegram for every bot. Current plan details and prices are on our pricing page.

Free trial

New accounts can try Pro free for 14 days without a card, once per person. When the trial ends you move to Free unless you subscribe. Nothing is deleted; anything above the Free limits pauses until you upgrade or stay within them.

Subscriptions

Pro is billed monthly or yearly in advance through Stripe and renews automatically at the end of each period until you cancel. Prices exclude taxes unless shown otherwise; applicable taxes are added at checkout. You can cancel at any time from your account; cancellation takes effect at the end of the current period and you keep Pro until then.

Price changes

We may change prices for future periods. We will tell you at least 30 days before a change applies to your subscription, and you can cancel before it takes effect.

Refunds

If Pro isn't right for you, email hello@fluf.bot within 14 days of your first payment for a full refund. Otherwise payments are non-refundable except where the law requires. If you are a consumer in the UK or EU, you have a legal right to withdraw from a paid subscription within 14 days; by starting Pro straight away you ask us to begin immediately, and the refund above covers that period in full.

Failed payments

If a payment fails, we may retry it and, if it still fails, move your account to Free. Your local data is never deleted.

6. Your licence to use Flufs

While you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Flufs app on computers you own or control, within the limits of your plan.

You must not, and must not help others to:

• Copy, sell, rent, sublicense or redistribute the app, except as the law expressly permits.
• Reverse engineer, decompile or disassemble the app, except to the extent the law allows despite this restriction.
• Bypass or tamper with licence checks, plan limits or security features.
• Use the Service to build a competing product by copying its features, design or content.

7. Your bots and their actions

Bots act on your instructions, your rules and the permissions you give them, using your accounts and, when you allow it, your computer. You are responsible for what your bots do on your behalf, including messages they send, purchases they make, files they change and actions they take in other services.

AI can make mistakes. Outputs may be inaccurate, incomplete or unsuitable, and Flufs does not guarantee any particular result. Review important work, use approval rules for anything sensitive (sending, spending, publishing, deploying), and keep backups of data that matters.

Computer use

Using your computer requires system permissions you grant and sessions you approve. While a bot controls your computer you can watch it, take over or stop it at any time. Do not let bots operate apps or accounts where automated use is prohibited, or where a mistake could cause harm you are not prepared to accept.

8. Acceptable use

You must not use Flufs, or direct bots, to:

• Break the law or infringe anyone's rights, including privacy and intellectual property rights.
• Send spam or unsolicited bulk messages, or run deceptive, fraudulent or manipulative schemes.
• Harass, threaten, defame or exploit anyone, or create or share sexual content involving minors.
• Access accounts, systems or data without authorisation, or distribute malware.
• Break the terms of websites and services your bots use, including rules on automation and scraping.
• Interfere with, overload or attack the Service, our relay or other users.
• Violate the usage policies of your AI providers.

9. Your content

You own the content you create with Flufs, including prompts, conversations, memory, files and bot outputs, to the extent the law and your AI providers' terms allow. We claim no ownership of it.

Most of your content never reaches us. Where it does, for example when the relay carries messages between your phone and your computer, you give us a limited licence to transmit and process it only to provide that feature. We do not store relayed conversations and we do not use your content to train AI models.

If you send us feedback or ideas, we may use them freely without obligation to you.

10. Third-party services

Flufs works with services we don't control, such as AI providers, Telegram, Stripe and the websites and apps your bots use. Your use of them is governed by their terms. We are not responsible for them, and a change on their side may affect what Flufs can do.

11. Updates and availability

We improve Flufs continuously and may add, change or retire features. The app updates itself; keeping it current may be needed for cloud features to work. We aim for high availability of our cloud features but do not guarantee they will be uninterrupted or error-free. Features marked beta or coming soon may change or be withdrawn.

12. Suspension and termination

You can stop using Flufs and delete your account at any time. We may suspend or end your access to cloud features if you materially breach these Terms, if required by law, or to protect the Service or others. Where reasonable we will warn you first and explain why.

If we end the Service for reasons other than your breach, we will refund any prepaid fees for the unused period. Sections that by their nature should survive termination (including ownership, disclaimers, liability and governing law) continue to apply.

13. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by contract.

14. Limitation of liability

To the extent the law allows, Flufs is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, arising from the Service, including actions taken by bots you configured or approved.

Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose and USD 100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. If you are a consumer, we are responsible for foreseeable loss caused by our breach of these Terms or our negligence.

15. Indemnity

If you use Flufs for business, you will defend and indemnify Flufs against third-party claims arising from your content, your bots' actions under your instructions, or your breach of these Terms or of your AI providers' terms.

16. Governing law and disputes

These Terms are governed by the laws of [Governing law], and disputes will be handled by the courts of [Jurisdiction]. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring proceedings there. Please contact us first; most problems are solved quickly by email.

17. Changes to these Terms

We may update these Terms. For material changes we will give you at least 30 days' notice by email or in the app. If you keep using Flufs after changes take effect, you accept them; if you don't agree, you can cancel and delete your account.

18. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any part is unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a reorganisation, merger or sale. Neither of us is liable for delays caused by events beyond reasonable control.

19. Contact

Questions about these Terms: hello@fluf.bot, or [Legal entity], [Registered address].